DON'T SEE WHAT YOU NEED?
CALL US AND WE’LL FIND IT FOR YOU

 
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FREE DELIVERY FOR ALL
ORDERS**
 
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OVER 40,000 QUALITY PRODUCTS
SHIPPED NEW ZEALAND WIDE*
 
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KNOWLEDGE & EXPERIENCED TEAM
WHO ARE HAPPY TO HELP

Customer Service

Payment

We accept the following credit cards: Visa, Mastercard via our website.
All transactions will be billed in NZD dollars .
 

Freight


*Freight Free Shipping is for the North and South Islands of New Zealand only. All other territories and Islands are currently not serviced. No PO boxes accepted – must be a street address.

Our courier Company is Fastways Couriers. Normal delivery is 1 to 3 working days. Add an extra 1 or 2 working days for Rural Delivery.

**ALL Batteries are currently EXCLUDED from free shipping. Quoted prices are in-store pickup only due to the wide range of shipping costs for various regions. If you would like a quote for shipping to your area please contact us.



 
 
 

Returns and Exchanges

Your complete satisfaction is our ultimate goal.
 
We will gladly refund or exchange purchased items under the following conditions:
 
  • All goods must be returned within 14 days of receipt unopened and in original condition
  • We will refund faulty or damaged goods. We will not refund for damage caused by the customer
  • Freight delivery charges are non refundable (except for damaged and defective goods)
  • Return freight is payable by the customer (except for damaged and defective goods)
  • All returned goods (excluding damage and defective goods) may incur a 10% handling charge
In the first instance please contact Autonorth via phone 09 430 0873 or email service@autonorth.co.nz for instructions.
 
All returns should be sent with supporting documentation and original packaging to:
Autonorth 2009 Ltd
Unit 8, 26 Commerce St.
Whangarei
 
Once your return has been received, a credit or refund will be issued within 30 days and an email confirmation will be sent.  Refunds will be issued in the original form of payment.
 
For any additional information on our return policies, please contact us on 09 430 0873 or email us at service@autonorth.co.nz
 

Stock Unavailable

In the case you place an order for product that subsequently become unavailable or there is a delay in delivery, we will contact you via email and/or phone with 24-48 hours to advise you of the situation and the options available to you.  You may wait until the product is available or replace the product with a substitute product (the order will be confirmed and adjusted), unless otherwise stated.
 
   
SECURE PAYMENTS

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